We at Acculogics, have been building web experiences for over 7 years. In that time we have gained a vast amount of experience and knowledge. We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way. We want to make sure you are armed with all the details and information you need to choose the website developer who is right for you. We’ve divided these topics into sections to help you locate the information that most interests you.
The design of your site is of huge importance for obvious reasons – let us set your mind at ease that we can handle your requirements
How long you have been designing websites ?
We have been designing websites for over seven years, using the full-featured Acculogics eCommerce Platform. Our designs are custom fit to your business needs – we assign you a designer and you’ll get to know him or her pretty well.
Acculogics websites stand out. See some of our website design work. We’d be delighted to build the same kind of online business for you.
Can I modify my website design if I want ?
Our designers make modifications to the Site Design, while you control most of the Site Content. This means you can modify images and text on your pages but you can’t modify the overall layout of those pages.
The Acculogics system makes it easy for you to control the settings that are most important for you, but prevents you from making changes that will mess up your site. You have a lot of control through the Acculogics Site Manager. If you have specific questions about what you can and cannot modify, give us a call.
Do I have to choose a template for my website design ?
No, we will design your site from scratch based on your ideas and preferences. You can also browse through the design library to look for ideas about your custom design.
I already have someone else designing my website, can you use that design ?
Yes, we’d be happy to work with your existing design. We may need to make some modifications to accommodate Acculogics features. We can go over any changes that may need to be made after we see the design you have.
What if I don't like my website design ?
We’ll work with you until you’re happy. Our designers will discuss your design preferences before ever starting on your website’s design. We will ask you about colors, the mood of the site, goals for the site, who your customers are and for a couple of websites that you think are appealing so that we can get a sense of what you like.
Based on all of that information, the designer will create a mockup of a design and submit it to you for feedback. You will have an opportunity to request changes, and discuss options. We want you to be thrilled with your website so we will work to create a design that you are happy with.
If after going through this process, we cannot meet your expectations – we will refund your money.
We do our best to make building your new website a smooth process but there are a lot of details that need to be covered. We hope the answers to these questions will help you better understand the process.
Can I have a mailing list sign up on my website ?
Absolutely. All of our websites come with a mailing list sign up so you can invite your customers to join your emailing list. It’s optional though so we won’t place it on your site if you prefer not to have one. If you additionally send out marketing pieces by regular mail, we can add that information to your sign up form.
How do I get my products into my website ?
Most often our customers enter their own product data using the Acculogics Site Manager. Before you begin, we will set up your Site Manager specifically for your business so you can easily enter the data for each of your products on a single screen. For example – pricing, product weights, photos, descriptions, color and size options – we’ll tailor the entries to match your needs.
We will show you how to set up your categories and enter your products. For stores with more than 300 products, we can usually set up a data import for you if you can provide your data to us in an Excel spreadsheet. Call us for pricing or to learn more about data import.
How long will it take to complete my website ?
The answer to this question will vary depending on the project, but generally it takes three to four weeks. We can give you an estimated timeline for your project, and if you need to have your site completed faster, let us know.
How long will my current website be down while you work on my new site ?
Your new website will be developed offline so that your current website will be unaffected. Once you have approved your new site, we will switch the domain to point from the old to the new website.
How many pages can I have ?
Unlimited. Using Acculogics Site Manager, you can create new pages for your website anytime.
I'm located in a different country, is it practical for me to use your services ?
Sure, the majority of our customers are located Internationally. We are used to coordinating your website development with you over the phone and by email. We do enjoy meeting with our local customers in person, but it’s not necessary in order to develop your website.
What is Site Manager ?
Think of the Site Manager as your custom website editing tool. You access your Site Manager using your web browser. When you log in to your password protected Site Manager, you will see a well organized listing of all of the sections of your website, and many management tools that are available to you.
You can edit your product catalog and other pages of your website by just entering text in the fields we set up for you. It’s almost like filling out a form – it’s that easy.
Other tools you can access from the Site Manager include your online Order Manager, shipping and payments manager, your website traffic statistics, and much more. Ask us for a demo of our Site Manager so you can see for yourself how easy it is.
Can I change things on my website ?
Yes, not a problem. Using the very easy-to-master Acculogics content manager system, you’ll be in full control of your site at all times. Add products, write descriptions, put up special promotions – all from your own home or office computer, at any time of day or night.
It’s one thing to have a great website. It’s another thing to get potential customers to see it. This is where our marketing services come in. We look forward to helping you understand the world of internet marketing.
Can you guarantee me a top ranking ?
Our diligent work will certainly result in improvements but we don’t guarantee that your website will reach a particular position on any search engine. We do guarantee to work closely with you to develop a successful search engine optimization strategy for your business. Although we employ a proven method of website optimization, each site presents its own unique set of challenges and opportunities for long term success. We do promise that we will not engage in SEO practices that violate search engine webmaster guidelines for honest and ethical standards. We do promise that you will receive the very best in customer service. A real person is available for you to talk to, and your phone calls and emails will be promptly returned.
How long will it take for my site to make it to the top of Google ?
Comprehensive search engine optimization (SEO) work is a process that typically takes several months. The factors that influence the speed that your site advances in the rankings include the age of your site, the existing quality of the website and how it is optimized, your competition, and the skill of the firm who is optimizing your site. That said, you should see positive change in your rankings within the first month. We have helped clients with brand new websites rank on the first page of Google for competitive keywords within one to two months.
What are your rates for search engine optimization ?
We have three major marketing packages: the Site Intensive, the Acculogics Plus, and Acculogics Paid Search Management. Rates for other work, such as press releases or copywriting, are determined on an individual basis. Please contact us for more specific information about our prices. While most of our clients receive the services they need from one of our packages, our marketing packages and services are fully customizable.
How long should it take my new site to rank ?
The formulas that the search engines use to determine relevancy are highly guarded secrets and continually evolve, so the amount of time it takes for your site to be ranked well varies and is somewhat unpredictable. It often takes new sites several months to see appreciable ranking results. Six months to a year is not uncommon. However, we have helped new sites achieve top spots after just a month of working with them. While we can’t give you any guarantees that you’ll be number one within a certain amount of time, we will work diligently to optimize your content in a number of ways to give you the best chances.
Are you a Black Hat or White Hat ?
We follow standard webmaster guidelines for ethical search engine optimization services. We do not advocate or assist with cloaking, hidden text, doorway pages, or other controversial practices. Our search engine optimization success is built on the proven techniques of providing quality content and making your site attractive and usable for both search engines and human visitors.
Why can't I do SEO myself ?
You can, but sifting through the mounds of resources to find the nuggets of useful information can be challenging. There’s a lot of conflicting information out there that can be confusing, and following some unethical practices could unknowingly get your site in trouble. It takes a lot of time, experimentation, and hands-on effort to learn how to optimize a website. We at Acculogics already know the ropes, and we will put all of our collective skill into ensuring the success of your site.
What's the difference between Paid, Organic or Natural SEO ?
Paid search engine optimization relies on paid advertising to achieve top listing in the Sponsored Listings spot in the sidebar of the search engine results page (SERP). While a paid advertising, pay-per-click method can definitely help to increase your traffic and conversions, ultimately what everyone wants is to rank well naturally. This means that when people search for the targeted words and phrases that relate to your products and services, your website comes up highly in the search engine results. To achieve naturally high search engine rankings requires time and well developed content. It can be a good idea to utilize paid advertising when your business is first starting out, or to supplement your natural traffic.
Why do your SEO packages require a three-month commitment ?
Search engines do not like a website to undergo many changes at one time. It is far better to make small changes over time. The three-month period allows us time to make changes and follow those changes with monitoring. Google and all the other major search engines are always changing their algorithm, which is the logical method they use to calculate a website’s relevancy and rank. Without monitoring over time, you risk losing momentum and falling behind.
Do you write press releases ?
Yes. We can assist you with writing, editing or polishing up a news release for your business. Just give us a call to discuss your business needs.
Do you write articles ?
As part of our Acculogics Pro SEO package we will write three articles for you and submit them to article directories. If you like, you can engage our services for other article writing, however, the deadline will depend on the amount and priority of the other work we already have scheduled. There’s only a handful of us, and we give personal attention to each client. You retain the copyright on all articles.